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Refund Policy

Subscribers must be above the age of 13.

Only a human must benefit from the services provided.

An account generated after subscribing the services can only be used by one person. Every account has a limited scope of usage as defined by number of PCs in the agreement. Subscribers will require to purchase services for additional PCs if there is a need. reserves the right to provide services only for issues and software listed on the website. Any software issues and services which our technicians don't have expertise to resolve won't entitle to provide services.

The services and related enquiries are to be delivered only via mediums such as Phone, Chat and e-mail. The onsite module is not included as a mode for providing services. would not be liable to provide support for any hardware issues related to PCs, Servers, Printers, Routers and Wireless Access Devices or any physical components or peripherals. does not offer replacements or takes any responsibility for any malfunctioning computer component or peripheral.

No warranty on hardware and software covered under any of the support plans. is not responsible for maintaining security of a PC including username and password. could not be held liable for any loss or damage resulting due to a failure to comply with a security obligation.

Users are requested not to share their device or computer username or password with support technicians, if done accidentally the password must be changed immediately. cannot be held responsible for any loss or damage resulting from a data theft on a userís computer. Users must actively monitor a remote session initiated by technician. The failure to do so and any data theft or loss from an unattended remote session or the absence of a technician would absolve from any consequences. Service provide by should not be used for any illegal or unauthorized purpose by the user. Clients should not end up violating any rights applying to their jurisdictional territory.

All actions and interactions with regards to computer support should be in compliance with cyber laws of India/US or oneís country of residence. as a merchant would be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of any decline of authorization for any Transaction. Nor at any time would a liability become binding in the case of a cardholder exceeding the preset limit mutually agreed upon by the acquiring bank at any time.

Payment, Refunds, Upgrading and Downgrading Terms

For buying services online, a valid credit card is required. in this case has every right to either accept or reject a demand made via a credit card or electronic check.

Our support plans start from the very day on which the agreement is signed or the payment is realized.

For any of the plan by services are billed in advance and is non-refundable for the same month on which registered.

If the user is not satisfied with the service and hasnít received a successful resolution for a single issue concerning his PC or reported device within 7 working days; a full refund with no questions asked is to be made by

The failure to fix would lead to a complete refund of the amount. In case even if one issue is fixed, the client is not entitled to full refund. reserves the right to either deduct a minimum of $79.95 or 25% of the total amount charged whichever is higher. For X number of cases resolved a charge would be made and rest of the amount would be refunded.

All service charges are inclusive of taxes, levies, or duties imposed by taxing authorities of India, and you shall also be held responsible for payment of all such taxes, levies, or duties, if levied in your country.

No banking details will be stored by Nor at any point in time charges are levied without any explicit consent.

Users can change an annual plan to an incident based plan. A revert of the extra amount payed will be made at the behest of terms and conditions suggested by an account manager.

Cancellation and Termination

Subscribers are solely responsible for cancelling an account. Request over the phone for cancellation of an account must be made to an account manager and in return an acknowledgement of the same should be received by a Subscribers.

Subscribers data stored would be immediately archived on active servers for being used anytime in the future.

Cancellation of the service before the end of the paid up month will lead to an immediate cancellation and the client would not be charged again. reserves the right to either suspend or terminate an account and refuse any current or future use of the Service. The reasons for such an action can be related to unauthorized access of a portal, servers and databases, abusive behavior, data theft, improper utilization of services, availing services for PC other than the one currently registered with The termination of service would not only lead to deactivation or deletion of an account but also access to any Service.

Use of any illegal software would result in cancellation of an account by holds the right to refuse services to a client at any time because of any reason mentioned in the paragraph.

Disclaimer: is an independent service provider of remote technical support for all the third party products and services that you would find listed on our website. We are in no way associated directly or indirectly with them, and we hereby disown resemblance in any form with their services in any way. We Suggest That You Read The Full Disclaimer.

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